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Privacy Policy


This privacy policy explains how Pclogical collects, uses and discloses personal and other information Pclogical receives in connection with the user support services we provide to user (the "Services") in accordance with the Terms of Use. When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the "user") agree to our use of this information consistent with this privacy policy.

INFORMATION COLLECTION AND USE: Pclogical is the sole owner of the information collected through the web site/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. TECHSWORD collects information from the users at several different points through our toolbar.

1 .Personal Information: We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Pclogical Service user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Pclogical will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.

2. Payment Information: If user registers to use the Service provided by Pclogical, we will collect credit card information, and other payment information necessary to complete a payment from user. Pclogical may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Pclogical will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

3. Computer System Information:

1. Subscriber Computer: We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.

2. Remote Access: While requesting support you may request for the problem to be resolved by enabling TECHSWORD technicians to have access to and take control of your computer. Pclogical uses software tools which enable you to grant control of your computer to a technician remotely over the Internet. This allows the Pclogical technician to diagnose or correct problems without ever coming to the location of your computer.

Pclogical does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Pclogical technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Pclogical maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

3. Diagnostic Tool: Pclogical uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications.Pclogical analyzes this information to help diagnose and solve end-user problems. The Pclogical diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

2. Live Help Session Records: Pclogical reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

3. Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

4. Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

5. Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar. Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Pclogical or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

6. Surveys & Contests: From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the Pclogical service.

1. Children's Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children's Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

2. International Users: Because Pclogical operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by Pclogical and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the Pclogical website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

3. SECURITY: This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. All of our users' information, not just the sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

4. SUPPLEMENTATION OF INFORMATION: In order for this toolbar to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.

1. Correction/Updating Personal Information: If a user's personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.

2. Notification of Changes: We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change

2 OPT OUT: You may "opt-out" of receiving promotional emails from COMPANY NAME by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing COMPANY EMAIL. Opt-out requests will not apply to transactional service messages, including messages about your current COMPANY NAME and services.

Disclaimer : Pclogical, an independent Technical Support Service Provider, is not associated with any brand anyhow. For any third party content on this website, the company does not bear any liability. Our company duly respects the intellectual property rights and the trademarks, brand names and logos of other parties, which are provided on our site. We are only providing information and the property is solely of their respective owner. There is no accreditation to Pclogical related to these products. The services we offer is also available on the website of the brand owners .
 
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